Return & Refunds
If you are not 100% happy with your product, you may return it to us in its original condition and packaging within thirty (30) days of delivery for a full refund or exchange. For your protection and peace of mind, we recommend that you use a recorded delivery service for returns. Your statutory rights will not be affected.
The refund will be made within two weeks of receiving the returned goods using the original method of payment. The goods must be returned in their original condition.
IMPORTANT: Returning the goods is at your own expense and is non-refundable (unless the item was faulty or damaged when you received it).
If items or packaging have been used or damaged we reserve the right to apply a re-stocking (25%) or repair fee (varies) and this will be deducted from the refund.
Typically small items in original packaging do not incur a fee. Large palletised items which have been unpacked and removed from the pallet usually incur a re stocking fee.
We do not accept returns on the following unless there is a fault with the item:
- lengths of hose which have been cut to customer requirements
- made to order (bespoke) items.
We do not accept returns on the following:
- B grade items (where the item is advertised as such)