Freeflush Ltd.’s Privacy Promise
Freeflush Ltd. are dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to primarily facilitate the ordering process and develop our connection with you if you have actively consented to this. You may contact Freeflush Ltd. at any time (firstname.lastname@example.org) with any privacy queries or concerns and to see the personal data you have given us and request modification. Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and much more.
When you register on our website to purchase products, we ask for data such as your name, e-mail address, billing address, and contact details. Freeflush Ltd. keeps a record of this information for tax purposes and for ensuring we fulfil our contract with you.
The only personal information we hold is what customers provide to us when they place an order on our website, sign up for the newsletter, or sign a contract. This is stored on relevant systems to facilitate the ordering process ONLY which are GDPR compliant. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit.
We store sensitive data for as long as projects are in progress and customers remain active clients. Email addresses provided are stored until consent is withdrawn. Information required for tax and legal requirements are held for 7 years as a requirement by law.
We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We keep a record of any e-mail communication you send us, so we can track any problems or concerns you’ve had.
In addition to personal information, our website uses Google Analytics to ensure we are meeting your customer needs. Google Analytics stores usage data which may include your IP address, geographical location, referral source, length of visit and page views – although a lot of this is aggregated data. The legal basis for this is legitimate interest for the basis of ensuring we are meeting customer needs. We may process information you submit to us when you contact us for the purposes of ensuring we answer your query effectively.
Freeflush Ltd. kindly request that you do not supply any other person’s personal data to us, unless required by law or you have their explicit consent to do so.
HOW WE USE YOUR PERSONAL DATA
All the data we gather via our website or through communication with you is used to operate and expand the service we offer you and to personalise our service. How we use your personal data is dependent on the legal basis for processing your data. We are dedicated to using your personal data only for:
- Processing your orders correctly
- Development and expansion of the business, including examination of customers’ shopping behaviours, measurement of advertisements and product style preferences of our customers
- Technical management of our website
- Reviewing our systems
- Providing you with information about the services we offer
- Letting you know about offers and news
LEGAL BASIS FOR PROCESSING DATA
Freeflush Ltd. ’s lawful basis for processing data are:
Contract – customers that place an order with Freeflush Ltd.
Legal Obligation – tax purposes.
Consent – customers that actively consent to signing up for our newsletter.
REQUESTING YOUR INFORMATION
If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can so do by contacting us (email@example.com).
Under GDPR you have a right to be forgotten, to withdraw your consent, to change information we hold about you, and to restrict processing. Freeflush Ltd. are more than happy to comply with this in accordance with the law.
HOW WE PROTECT DATA
You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information. We take every precaution to safeguard your information. All personal data stored by us is kept on a server in a secure environment. The computer on which data is accessed on is password protected, data held in the cloud is password protected and held on encrypted systems and third-party software have their own security systems. We do not keep Physical data. If in the rare instance that Physical data is required it is kept locked in storage within secure premises. The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are always up to date. Breaches will be identified, reported, managed, and resolved according to the ICO guidelines.
HOW YOU CAN HELP US PROTECT YOUR DATA
Please bear in mind that whenever you willingly divulge personal data online in non-protected situations – for example on message forums, through email, or in chat spaces – that data can be collected and used by others. In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return. Also remember to close your browser window when you have finished using the computer. This is to ensure that others cannot access your personal data and communications. If you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk. Once we receive your communication, we make our best effort to ensure its security on our systems.
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Freeflush Ltd. using cookies for the purposes described below to provide you with a fully efficient shopping experience.
Please note: to make full use of the Freeflush Ltd. website and to benefit from a selection of personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies.
- The data we collect through these cookies is solely to improving our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
WHAT IS A COOKIE?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Your browser accesses the cookie file only when you visit the website that produced it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.
Updated May 2018.